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Customer Support
How do I import a HighLevel Snapshot?
Once you receive your snapshot, log in to your HighLevel account, go to the import section, and follow the provided instructions. Our team can also guide you through this process if needed.
What’s the first step after importing the snapshot?
After importing, update the custom fields with your business information. This will ensure all workflows, templates, and funnels reflect your brand details.
Do the snapshots come with ready-to-use content?
Yes, each snapshot includes complete copywriting in funnels and websites. You can customize the content or use it as-is for a quick setup.
How quickly can I start using the snapshot?
If you’re familiar with HighLevel, you can get set up in under an hour. Just import the snapshot, update the custom fields, and you’re ready to go.
Will the snapshot automatically update across the CRM?
Yes, once you update your business information in the custom fields, it will reflect automatically across workflows, templates, and funnels.
What if I need help with the setup process?
We provide 15 days of free support to assist with setup. Schedule a call or email us, and our team will walk you through each step.
How can I reach customer support?
You can reach us by scheduling a call or emailing our support team. We're here to answer any questions or concerns you may have.
What is included in the 15-day free support for HighLevel Snapshots?
Our 15-day support covers importing snapshots, setting up workflows, and customizing templates to align with your brand’s needs, ensuring a smooth setup process.
Can I get ongoing support after the 15-day period?
Yes, we offer paid support options beyond the 15-day period. You can hire a virtual assistant (VA) from our team on a monthly or part-time basis for ongoing customization and support.
What hours is customer support available?
Our support team is available Monday through Friday during business hours. Schedule a call or send us an email, and we’ll respond as soon as possible.
How quickly will I receive a response from customer support?
We strive to respond within 24 hours on business days. For urgent matters, please mention it in your email or call request.
Can I add your team member to my HighLevel account for support?
Yes, you can add our team member to your HighLevel account, and they will handle specific customizations to workflows, dashboards, or other areas as needed.
How can I get support after the 15-day free period?
We offer various paid support options after the 15-day period, including monthly and part-time virtual assistant (VA) services for ongoing support and customization.
How do I schedule a call with the support team?
You can schedule a call directly through our website or by contacting us via email. Choose a time that works best for you, and we’ll confirm your appointment.
Can I email the support team with questions?
Yes, feel free to email us at any time. We aim to respond within 24 hours during business days to address your questions and concerns.
Will your team help with customization requests?
Yes, our team is available for customization support within the initial 15 days, and we offer paid options beyond that. For advanced support, add our team member to your account, and they’ll assist with specific needs.
How much does ongoing support cost?
Ongoing support costs vary based on the service level you choose. Contact us to learn more about our monthly or part-time virtual assistant packages.
What kind of support is provided for technical issues?
Our support covers technical assistance for importing snapshots, setting up workflows, customizing dashboards, and resolving common setup issues.
How does the GoHighLevel-Shop affiliate program work?
Our affiliate program offers 30% commission on each sale you refer. Payments are made directly to your PayPal account.
Who is eligible to join the affiliate program?
Commissions are paid via PayPal. Once your referrals are confirmed, you’ll receive your earnings in your PayPal account.
Are there special offers for influencers or large business owners?
Yes! If you’re an influencer or have a large audience, we can arrange a custom affiliate partnership. Contact us to discuss special deals and rates.
How can I track my affiliate earnings?
You’ll have access to a dashboard to monitor your referral clicks, conversions, and commission earnings in real-time.
Is there a minimum payout amount for affiliates?
Yes, affiliates must reach a minimum of $50 in earnings to request a payout. Payments are processed monthly.
Refund Policy
What is the refund policy for HighLevel Snapshots?
Due to the digital nature of our snapshots, we cannot provide refunds once the snapshot link has been sent or installed. Please review the product details before purchasing.
What if I'm not satisfied with the HighLevel Tech Support Subscription?
We offer a 30-day money-back guarantee on our HighLevel Tech Support Subscription. If you're not satisfied within the first 30 days, you may request a refund.
Can I get a refund for the Dashboard Customization Service?
Yes, if you’re not satisfied with our Dashboard Customization Service, you can request a refund within 30 days of the purchase date.
Is there a refund option for WhiteLabel Onboarding Services?
Yes, you can request a refund for WhiteLabel Onboarding Services within 72 hours of onboarding completion. We’ll review and process refunds based on eligibility.
Are refunds available for unused portions of subscriptions?
Refunds apply only to the first month of our Tech Support Subscription if requested within 30 days. Unused portions of subscriptions are non-refundable after the initial month.
What is the process for requesting a refund?
To request a refund, email our support team with your purchase details and the reason for your request. We will review and confirm eligibility before processing the refund.
