Receive GoHighLevel Incoming Calls via Mobile App

Receive GoHighLevel Incoming Calls via Mobile App

If you’re always on the move and still want to handle business like a pro, understanding how to manage GoHighLevel incoming calls via your mobile phone can be a real game-changer. GoHighLevel isnā€™t just about automation and funnelsā€”it also gives you the ability to handle real-time conversations through the LeadConnector mobile app.

No more switching between tools or missing critical leads. With just a few simple settings, you can receive GoHighLevel incoming calls directly on your smartphone while keeping your business line separate from your personal number.

Key Takeaways

āœ… You can route calls from GoHighLevel directly to your mobile using the LeadConnector app

āœ… Mobile call routing keeps your personal number private and your business accessible

āœ… Setup requires assigning a voice-enabled number and enabling mobile forwarding

āœ… The feature works on both iOS and Android devices

āœ… Inbound call history, recordings, and automations all sync within your CRM

Why receive calls on your mobile with GoHighLevel

Imagine a hot lead calls your number while youā€™re away from your desk. If you donā€™t have mobile call forwarding enabled, itā€™s a missed opportunity.

GoHighLevel solves this with a built-in solutionā€”by routing incoming calls through the LeadConnector mobile app. The app acts as your virtual business line. All calls, logs, recordings, and follow-up workflows stay tied to your CRM account, helping you stay responsive while remaining organized.

This feature is perfect for:

  • Sales teams working remotely
  • Coaches and consultants on the go
  • Support agents managing leads outside office hours
  • Entrepreneurs who want instant access without giving out personal numbers

ā€œThe ability to answer inbound calls directly through the GoHighLevel mobile app means you're never tied to a desk ā€” your CRM and your conversations go wherever you do.ā€

Step-by-step setup for mobile call forwarding

Getting started is easy. You just need to set up a few things inside GoHighLevel and your mobile device.

Step 1 Install the LeadConnector App

GoHighLevel uses the LeadConnector app to handle mobile calls.Ā  Once installed, log in using your GoHighLevel user credentials.

Step 2 Assign a voice-enabled number to your user profile

Screenshot 40

To route calls, your GoHighLevel account must have a number that supports voice.

  • Go to Settings > My Staff
  • Click Edit beside your user profile
  • Under Call and Voicemail Settings, assign a voice-capable number
  • Save your settings

If you donā€™t have a number yet:

  • Navigate to Phone Numbers > Add Number
  • Choose a local or toll-free number and make sure voice is enabled

Step 3 Enable "Forward Calls to Mobile App"

Stay in My Staff > Edit and scroll to:

  • Call Settings

  • Enable āœ… Forward Calls to Mobile App

  • Save changes

Now, whenever a lead calls the assigned number, your mobile device will ring through the LeadConnector app.

Forward Calls to Mobile App

Step 4 Set permissions on your mobile phone

In order for calls to ring properly, your phone must allow the app to notify and run in the background.

On iPhone:

  • Enable Notifications

  • Allow Microphone access

  • Turn ON Background App Refresh

  • Keep Cellular Data enabled for the app

On Android:

  • Go to App Settings ā†’ Battery ā†’ Disable optimization for LeadConnector

  • Allow permissions: Notifications, Microphone, Background Data

  • Toggle ā€œRun in backgroundā€ to Always

šŸ“Œ Without these settings, you may miss or delay call alerts.

Step 5: Test It

Make a test call to your assigned GoHighLevel number from another device.

āœ… If set up correctly, your LeadConnector app will ring just like a standard phone call.
Youā€™ll be able to:

  • Answer the call

  • View caller details from CRM

  • Access call history and logs in the ap

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How Mobile Call Routing Behaves

Itā€™s helpful to know how the app prioritizes calls when:

  • You’re logged into multiple devices:
    The call rings on all. Answering one cancels others.
  • Youā€™re active in multiple sub-accounts:
    Only the most recently accessed sub-account forwards calls.
  • You use call menusĀ or workflows.
    Calls routed based on your automation and user assignments.

šŸ“Ž For routing workflows and logic, visit our blog on GoHighLevel call routing tips.

Add a missed call text workflow

If you happen to miss a call, you can still engage the lead by using GoHighLevel’s “Missed Call Text Back” automation.

To set this up:

  1. Go to Automations > Workflows

  2. Create a new workflow

  3. Trigger: Call ā†’ Missed Call

  4. Action: Send SMS

  5. Type something like:

    ā€œHi there! Sorry we missed your call. How can we help you?ā€

This lets you continue conversations even if youā€™re unavailable in the moment.

Transfer calls directly from your mobile

If you need to pass a call to someone else:

  • Tap Transfer during the call

  • Choose between:

    • Blind Transfer (connect directly)

    • Warm Transfer (speak with the other user before completing the handoff)

This is great for teams who handle calls across departments or locations.

Voice pricing breakdown for inbound calling

GoHighLevel uses LC Phone for voice features. Here’s what you can expect in terms of cost:

FeaturePrice (USD)
Local Number (monthly)$1.15
Toll-Free Number (monthly)$2.15
Inbound Call (local)$0.0085 / minute
Inbound Call (toll-free)$0.0220 / minute
Call Recording (optional)$0.0025 / minute
Call Transcription (optional)$0.024 / minute

Frequently Asked Questions

No. The app must be logged in and running in the background.

No. All calls come through your GoHighLevel-assigned number.

Yes. All calls appear underĀ Conversations, including recordings and duration.

Use workflows or call menus to distribute calls across staff members.

Yes. HighLevel supports automatic call recording, which can be reviewed in the conversation or call logs.

Conclusion

GoHighLevel’s mobile call forwarding feature is a practical, powerful tool that helps you stay accessible while on the move. Whether youā€™re solo or managing a team, the ability to answer calls through the LeadConnector app keeps your CRM, calls, and communications all in one place.

Itā€™s simple to set up and even easier to use ā€” so you can focus on what matters most: closing deals, helping clients, and growing your business.

Looking to explore more GoHighLevel features that support mobile communication? Visit the GoHighLevel Shop for more guides just like this one.

If you found this helpful, youā€™ll love the next article where we dive deeper into how to personalize your GoHighLevel AI voice conversations to sound more human and close more leads.

šŸ‘‰ Read: Transfer Incoming Calls to Multiple Agents in GoHighLevel

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