GoHighLevel Adds Facebook, Instagram & Voice AI to All-in-One Chat Widget

Communication today happens everywhere. Customers message through Facebook, reply on Instagram, chat via SMS, leave WhatsApp messages, and increasingly rely on AI-powered voice interactions. Businesses now must be ready to respond instantly — no matter which platform the customer chooses.

That’s why GoHighLevel’s latest upgrade is a big step forward. The All-in-One Chat Widget now supports Facebook, Instagram, and Voice AI, making it easier than ever to manage multichannel conversations in one unified place.

This update brings together the world’s most popular social channels and next-gen Voice AI inside a single, clean interface directly on your website.

Let’s break it down.

Key Takeaways

The All-in-One Chat Widget now supports Facebook Messenger, Instagram DM, and Voice AI, along with Live Chat, SMS/Email, and WhatsApp.
A new multi-select Chat Type menu lets you enable or disable any combination of channels.
The widget preview updates instantly to show exactly how it will appear on your website.
Facebook and Instagram options display only if the accounts are connected in GoHighLevel.
Voice AI appears only when configured in the sub-account.
WhatsApp shows when a WhatsApp number is connected.
All conversations flow into one unified GoHighLevel inbox, reducing confusion and improving response time.

Understanding the All-in-One Chat Widget

GoHighLevel’s chat widget is designed to simplify communication by giving customers a single point of contact. Previously, it supported Live Chat, SMS, and Email. With this update, it now integrates even more powerful channels.

Supported Channels Now Include

Live Chat
SMS
Email
Facebook Messenger
Instagram DM
WhatsApp
Voice AI

This upgrade means businesses no longer need multiple plugins, separate bubbles, or individual social chat tools on their website.

Everything is unified inside one widget.

Why This Update is a Game Changer

Customers today don’t stick to one communication platform. They switch between apps depending on convenience, habits, and urgency. This makes multichannel communication essential — not optional.

Here’s how this update helps businesses stay ahead.

Easier for customers

Visitors can now pick the communication method they feel most comfortable with whether that’s a DM, a Messenger chat, or a voice-powered AI conversation.

Easier for businesses

All conversations land in one unified inbox inside GoHighLevel.
No switching apps.
No separate logins.
No missed leads.

Better for conversions

When customers are given options, they convert more often. Offering Facebook, Instagram, WhatsApp, and AI chat creates instant engagement.

Better after-hours support

Voice AI can handle booking, FAQs, or lead qualification even when your team is unavailable.

Step-by-Step Guide to Enable Facebook, Instagram & Voice AI

GoHighLevel made the setup simple and intuitive. Here’s how to enable the new channels.

Step 1: Go to the Chat Widget settings

Navigate to Sites
Select Chat Widget

Step 2: Choose or create an All-in-One Chat Widget

You can:

Edit an existing widget
Create a new one from scratch

Step 3: Open the Style tab

This is where the new multi-select option appears.

Step 4: Choose Chat Types

You will now see a dropdown with all available channels:

Live Chat
SMS/Email
Voice AI
Facebook
Instagram
WhatsApp

Step 5: Select the channels you want

Check any combination.

For example:

Instagram + WhatsApp + Live Chat
Facebook + SMS
Voice AI + Live Chat

Step 6: Preview updates automatically

As soon as you select a channel, the widget preview updates in real time.

This helps you design the perfect customer experience before installation.

Real-World Examples of How Businesses Can Use This Feature

The new update supports dozens of use cases across multiple industries.

Example 1 Beauty Salons

Customers usually DM salon pages on Instagram to ask about prices, timings, and availability.
A salon can now configure its widget to show:

Instagram
WhatsApp
Voice AI

This gives clients immediate access to the channels they already use daily.

Example 2: Real Estate Agents

Real estate leads often come from Facebook ads.
With this feature, agents can show:

Facebook Messenger
Instagram
SMS

This captures high-intent leads quickly and directs them into GoHighLevel for pipeline management.

Example 3 Local Service Providers

Plumbers, electricians, and repair services need fast responses.

They can use:

Voice AI for emergency support
Live Chat for quotes
Facebook for general inquiries

Voice AI can initiate calls, book appointments, or answer FAQs instantly.

Example 4: E-commerce Stores

Online stores usually receive messages across many social platforms.

A store can select:

Instagram
Facebook Messenger
WhatsApp
Live Chat

This setup encourages more pre-purchase conversations and boosts sales.

Benefits of Multichannel Support

Unified experience

Customers see one widget instead of multiple floating buttons.

Less confusion

All messages come into GoHighLevel’s inbox.

Better lead capture

Different customers prefer different channels — now you offer them all.

Brand consistency

The widget design remains uniform across channels.

Faster automation

Voice AI enhances workflow with smart automation and conversational handling.

Important Notes Before Enabling Channels

Facebook and Instagram only appear when linked in Integrations.
WhatsApp appears only if a WhatsApp number is connected to the sub-account.
Voice AI only becomes available after setup.
Channels can be enabled or disabled anytime.
Only selected channels appear to website visitors.

This lets you fully customize the widget based on your business needs.

Pricing Breakdown

Plan Name	Monthly Price	Includes Chat Widget?	Includes Facebook & Instagram?	Includes Voice AI?	Best For
Starter Plan	$97/mo	✔ Yes	✔ Yes	✖ No	Small businesses starting with automation
Pro Plan	$297/mo	✔ Yes	✔ Yes	✔ Yes (limited)	Growing businesses needing multi-channel messaging
SaaS Mode Plan	$497/mo	✔ Yes	✔ Yes	✔ Yes (full AI workflows + customization)	Agencies reselling or scaling AI-powered services

Important notes:

Voice AI usage may require additional call or minute-based costs, depending on your connected provider.
The Chat Widget is included in all plans, but voice features are fully unlocked in SaaS Mode.
Facebook & Instagram inboxes work without extra charges.

Frequently Asked Questions

Does the update cost extra?

No. The feature is included in GoHighLevel’s plans. However, WhatsApp API and Voice AI usage may incur separate costs.

Can I hide channels I don’t want?

Yes. Only selected channels appear on your website.

Can I use Voice AI without live chat?

Yes. Voice AI can run independently as its own channel.

Do messages sync across all platforms?

Yes. All messages flow into a single inbox.

Will the widget show Facebook or Instagram if not connected?

No. They appear only when properly integrated.

Is this feature available to all sub-accounts?

Yes, as long as integrations are active at the sub-account level.

Conclusion

The addition of Facebook, Instagram, and Voice AI to the All-in-One Chat Widget marks a major milestone for GoHighLevel users. Businesses now have the ability to engage customers across all major communication platforms—from social media to SMS to AI-powered voice responses — all inside a single unified widget.

This upgrade simplifies workflows, improves customer satisfaction, and increases lead generation opportunities. By giving customers multiple ways to communicate and centralizing everything inside GoHighLevel, businesses can deliver faster, smarter, and more personalized interactions.

If you want stronger engagement, more conversations, and a future-ready communication system, this update is one you should enable immediately.

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