Automating Subaccount Pauses After Payment Failure

Automating Subaccount Pauses After Payment Failure

Automating Subaccount Pauses After Payment Failure
Running a SaaS business or an agency that manages multiple subaccounts requires an effective system for handling failed payments. If clients fail to pay, it’s crucial to have an automated process in place to pause their access until payment is successfully processed.

With GoHighLevel SaaS Mode, you can automate subaccount suspension when a payment fails, preventing revenue loss while maintaining an efficient billing system. In this guide, we’ll walk through how to set up an automated workflow that detects failed payments and pauses subaccounts accordingly.

Key Takeaways

✅ Automate Payment Failure Handling – Use workflows to auto-pause subaccounts when payments fail.
✅ Prevent Unpaid Access – Ensure that only paying clients have active subaccounts.
✅ Reduce Manual Work – Eliminate the need for manually tracking and suspending non-paying accounts.
✅ Improve Business Efficiency – Maintain seamless operations and avoid revenue loss with smart automation.

Setting Up Automating Subaccount Pauses After Payment Failure

Before setting up the automation, you must enable SaaS Mode in GoHighLevel, which allows you to manage client subscriptions and automatically handle payments through Stripe.

Step 2: Configure Payment Failure Notifications

GoHighLevel provides payment failure alerts that can be used as workflow triggers. When a client’s payment fails, the system generates an event that you can use to trigger actions.

How to Enable Failed Payment Notifications

  1. Go to Agency Settings > Select SaaS Mode.
  2. Connect your Stripe account if you haven’t already.
  3. Navigate to Billing Settings and enable Failed Payment Alerts.

Activate SaaS Mode, Request Payment, and Configure Phone Rebilling : HighLevel Support Portal

Step 3: Create an Automation Workflow to Pause Subaccounts

Once you have the payment failure event, the next step is to create a workflow that automatically pauses subaccounts when a payment fails.

How to Set Up the Workflow in GoHighLevel

  1. Go to Automation → Workflows → Click Create New Workflow.
  2. Select Start from Scratch and name it “Pause Subaccount on Failed Payment”.
  3. Click Add Trigger and select Stripe Payment Failed.
  4. Set the Action to Update Subaccount Status → Change status to Paused.
  5. Optionally, send an automated email notification to the client informing them of the failed payment and pause status.
  6. Click Save & Publish.

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Step 4: Notify Clients and Provide a Payment Link

To avoid losing customers permanently, provide an easy way for them to update their payment details and reactivate their subaccount.

How to Send a Payment Update Link

  1. Add a step in the workflow: Send an Email with a subject like “Action Required: Update Your Payment Details”.
  2. Include a button linking to Stripe’s hosted payment update page.
  3. Optionally, send an SMS with the same message to increase the chances of the client resolving the issue quickly.

Step 5: Automatically Reactivate Subaccounts After Payment

Once the client updates their payment method and successfully processes the payment, their subaccount should automatically reactivate.

Steps to Automate Reactivation
Create another workflow with the trigger: Stripe Payment Successful.

Set the Action to Change

  • Subaccount Status → Active.
  • Notify the client via email/SMS confirming that their access has been restored.

Auto-Pause Subaccounts on Payment Failure with GoHighLevel SaaS 🚀

FeatureAvailability
Automated Billing & Subscription Management✅ Yes, included in SaaS Mode
Stripe Integration for Payment Handling✅ Yes, available in SaaS Mode
Automatic Subaccount Suspension on Failed Payments✅ Yes, enabled through automation
Workflow Automation for Notifications & Reactivation✅ Yes, supports email & SMS alerts
Plan Requirement🔹 SaaS Mode ($497 Agency Pro Plan)
Availability in the $297 Plan?❌ No, SaaS Mode is not available
Upgrade Needed?✅ Yes, upgrade to the $497 Agency Pro Plan to enable this feature

Frequently Asked Questions

What happens if a client fails multiple payments?

If a client fails multiple payments, the workflow can be set up to send multiple reminders before permanently deactivating the subaccount.

Yes! You can create an additional step in the workflow that charges a reactivation fee before restoring access.

You can add a grace period (e.g., 3 days) before automatically pausing the subaccount.

Currently, SaaS Mode only supports Stripe for automated billing and subscription management.

Conclusion

Automating the pausing of subaccounts after failed payments ensures that your business runs smoothly, preventing unpaid access while giving clients a seamless way to update their billing details. With GoHighLevel’s SaaS Mode and workflow automation, you can manage payments efficiently, reduce manual work, and secure your revenue stream.

💡 Next Steps: Implement this automation today to protect your business and streamline your client management. 🚀

For more in-depth setup details, refer to the official GoHighLevel SaaS Mode setup guide here: GoHighLevel SaaS Mode Guide​.

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